Start here · Essential guide
What to Do First When an Account Is Hacked
A calm first-hour checklist for regaining control of a hacked account: what to do first, what to check, who to tell, and how to avoid common panic mistakes.
Report and Recover
Hacked Accounts and Recovery
What to do when an account is compromised and how to prepare for it.
Cleaning Up After a Breach: Devices, Passwords and Linked Apps
Regaining your account is only the first step. Learn the follow-up checks for devices, passwords, forwarding rules and linked apps that help keep attackers out.
Emotional Recovery After Being Hacked or Defrauded
Being hacked or defrauded can cause shame, anxiety and lost trust. Learn why those reactions are common and gentle ways to rebuild confidence after an incident.
Helping a Relative Access the Accounts of a Loved One Who Has Died
General guidance on how families usually work with providers to close, memorialize or access a deceased person's online accounts, and why logging in is a poor idea.
How to Warn Contacts After Your Account Was Used to Send Spam
If your account sent suspicious messages in your name, a short, clear warning to friends and coworkers limits harm. Learn what to say, where, and what to avoid.
Locked Out of an Account: How Recovery Requests Work
Learn what platforms typically ask for in an account recovery request, why they are cautious, and practical ways to improve your chances of getting back in.
Planning for Digital Legacy and Online Accounts After Death
Why it helps to leave guidance about your online accounts, what legacy tools some platforms offer, and a simple way to start without sharing your passwords insecurely.
Preparing Recovery Options Before You Need Them
Backup email addresses, phone numbers and recovery codes make account recovery far easier. Learn what to set up in advance and how to keep it current.
Recovering an Account When You Lose Your Phone
Lost the phone that receives your sign-in codes? Learn how to regain access using backup codes, other devices and recovery requests, and how to protect accounts meanwhile.
Signs Your Email or Social Account May Be Compromised
Unexpected logins, messages you did not write and changed settings can signal an account takeover. Learn the common warning signs and what to check next.
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